Application Deadline: 30th April 2024

Shortlisting Date: 3rd May 2024

Interview Date: 7th May 2024

Interview Type: MS Teams

 

 

We have an exciting opportunity within our Applications, Licensing & External Customer Requests (ALECR) Hub, supporting the Blue Badge team.

 

The team are responsible for processing resident applications from the start up to the point of a blue badge being issued. This includes checking eligibility, verifying documents, taking payments and telephone calls/e-mails from applicants.

 

 

With some supervision and direction, you will be expected to undertake a range of activities including the following (although please note it is not an exhaustive list):

 

• Updating case management systems 

 

• Receiving and processing documentation, data and information; handling and processing sensitive and confidential information; and keeping information safe

 

• Telephone call-handling and managing customer contact (including signposting and directing enquiries)

 

• Working with inhouse case management system 

 

• Transactional activities, including cross-checking referrals and applications, data inputting and quality assurance, financial transactions, eligibility checks and support to complete applications.

 

Training and support will be provided to the successful candidate.

 

 

The ideal candidate will have a commitment to providing a high standard of customer service, and have strong organisational and interpersonal skills. You will be expected to be a quick learner, and be able to prioritise your own workload and work to tight deadlines. You should be computer literate and be proficient in working with standard office IT applications including MS Office. You will be expected to learn how to navigate in-house ICT systems to work with data and information. 

 

 

At Stockport Council we are one ambitious team on a mission to create opportunities for everyone who lives, works and spends time in the borough. Working at Stockport Council means contributing to one of the most thriving towns in the North. We’re keen to recruit people with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do. 

 

We are proud to be recognised under the Good Employment Charter as an organisation committed to the wellbeing of our colleagues. As members of the charter, we have been recognised as a great place to work for all colleagues and pledge to pay the real living wage, engage staff in key decisions and endorse fair and flexible working conditions.

 

Follow our recruitment team on Twitter and Facebook for updates on our vacancies and recruitment events. Find out more about our ambitious team at Stockport Council Join us as part of #TeamStockport!

 

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