Application Deadline: 30th April 2024

Shortlisting Date: 3rd May 2024

Interview Date: w/c 6th May 2024

Interview Type: Microsoft Teams

 

 

This is an exciting opportunity to join our well-established business support team supporting the Education Welfare service.  

 

Key Responsibilities 

 

With some supervision and direction, you will be expected to undertake a range of activities including the following (although please note it is not an exhaustive list):

 

• Working with inhouse case management systems 

• Receiving and processing documentation, data and information; handling and processing sensitive and confidential information; and keeping information safe

• Telephone call-handling and managing customer contact (including signposting and directing enquiries)

• Contribute to updating of the Offices ‘Operating Procedures’.

• Transactional activities, including cross-checking referrals and applications, data inputting and quality assurance

 

Training and support will be provided to the successful candidate

 

 

You will have a commitment to providing a high standard of customer service, strong organisational and interpersonal skills. You will be expected to be a quick learner, able to prioritise your own workload and work to tight deadlines. You should be computer literate and be proficient in working with standard office IT applications including MS Office. You will be expected to learn how to navigate in-house ICT systems to work with data and information. 

 

 

Working closely with the Education team and Governor services, the team support with the statutory processes and administration of school exclusions and suspensions.  If you think you have the skills and enthusiasm to fulfil such an important role, please see the more detailed Job Profile and Job Booklet which will tell you more about what it is like to work in Business Support. At Stockport Council we are one ambitious team on a mission to create opportunities for everyone who lives, works and spends time in the borough. Working at Stockport Council means contributing to one of the most thriving towns in the North. We’re keen to recruit people with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do. 

 

We are proud to be recognised under the Good Employment Charter as an organisation committed to the wellbeing of our colleagues. As members of the charter, we have been recognised as a great place to work for all colleagues and pledge to pay the real living wage, engage staff in key decisions and endorse fair and flexible working conditions.

 

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