IT Officer
ICT

CSS OFFICER IT SERVICE DESK

 





Temporary to May 2019



Full Time 37 hours

 



A vacancy has arisen in the IT Service Desk within the Information and Communication service.

 



The team supports, maintains and develops Stockport Council's IT support function including all desktop support, drop in centre.

 



We are looking for an enthusiastic individual to join our Incident support team to help provide customer focussed support for Members and Officers of the Council, Council Services and external customers.

 



Additional Information

 



This post would suit people with the following skill set:

  • Good IT knowledge/experience
  • High level of customer service and interpersonal skills
  • The ability to multitask and understand the wider needs of the business
  • Experience of working to agreed timescales (SLAs)
  • Experience of resolving technical issues

 



This post would suit people with experience working in the following areas:

  • Ticket escalations
  • Technical calls
  • Windows 7/8/10 operating systems
  • Office 2010/2013.2016
  • Microsoft System Centre Manager (SCCM)
  • Active Directory

 

Typical tasks and duties:

  • Manage and resolve assigned IT incidents
  • To work as a team with management to provide 8am - 6pm support on all IT issues.
  • Assist as part of a rota to cover all channels of communication into the Service Desk (Phone, Email, Web Portal, Drop In Centre)
  • To ensure that accurate, up-to-date information is maintained on all support tickets and the customer is informed on progress at regular intervals.
  • To research and provide advise on new technology and products in order to improve the delivery of service. 
  • Provide cover for the Service Desk between the hours of 8am and 6pm. These hours of work are under review at this time



Job Description and Person Specification 


<a href="https://greaterjobs.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAIVMn6/aeXjVAu/04FS7JHAVlzMGba65DiwfFSBN3ImeJORYvuHz8rLkT6jR8sMCwJmwSmhoWtA47dHQIUj9hFu" title="Important Information for Candidates " target="_blank">Important Information for Candidates


To apply please go to https://jobs.stockport.gov.uk  


Stockport Council - Valuing Diversity

 

Location
Stockport Town Hall
Vacancy Description
 

CSS OFFICER IT SERVICE DESK

 





Temporary to May 2019



Full Time 37 hours

 



A vacancy has arisen in the IT Service Desk within the Information and Communication service.

 



The team supports, maintains and develops Stockport Council's IT support function including all desktop support, drop in centre.

 



We are looking for an enthusiastic individual to join our Incident support team to help provide customer focussed support for Members and Officers of the Council, Council Services and external customers.

 



Additional Information

 



This post would suit people with the following skill set:

  • Good IT knowledge/experience
  • High level of customer service and interpersonal skills
  • The ability to multitask and understand the wider needs of the business
  • Experience of working to agreed timescales (SLAs)
  • Experience of resolving technical issues

 



This post would suit people with experience working in the following areas:

  • Ticket escalations
  • Technical calls
  • Windows 7/8/10 operating systems
  • Office 2010/2013.2016
  • Microsoft System Centre Manager (SCCM)
  • Active Directory

 

Typical tasks and duties:

  • Manage and resolve assigned IT incidents
  • To work as a team with management to provide 8am - 6pm support on all IT issues.
  • Assist as part of a rota to cover all channels of communication into the Service Desk (Phone, Email, Web Portal, Drop In Centre)
  • To ensure that accurate, up-to-date information is maintained on all support tickets and the customer is informed on progress at regular intervals.
  • To research and provide advise on new technology and products in order to improve the delivery of service. 
  • Provide cover for the Service Desk between the hours of 8am and 6pm. These hours of work are under review at this time



Job Description and Person Specification 


<a href="https://greaterjobs.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAIVMn6/aeXjVAu/04FS7JHAVlzMGba65DiwfFSBN3ImeJORYvuHz8rLkT6jR8sMCwJmwSmhoWtA47dHQIUj9hFu" title="Important Information for Candidates " target="_blank">Important Information for Candidates


To apply please go to https://jobs.stockport.gov.uk  


Stockport Council - Valuing Diversity