Complaints Service Support Officer

Complaints Service Support Officer
Apprentice Level 2 – National Minimum Wage
37 Hours, Full Time
Temporary, 2 years
Working from home / Fred Perry House
 
We are recruiting for the role of Complaints Service Support Officer to work alongside a team of officers within the newly established Complaints Service, which is responsible for handling statutory Adults and Children’s Social Care Complaints, Corporate Complaints, Schools Complaints and Ombudsman Complaints.

 

The post offers the opportunity of joining a successful and highly regarded service area and contribute to shaping the transformation of a centralised complaints team. 

 

You should ideally have experience of undertaking a variety of administrative tasks, including scanning, photocopying and printing. You should also be IT literate as you will be using a variety of software packages and possess good customer service skills, as you will be dealing with calls and correspondence from members of the public, as well as colleagues across the council.  

 

If you possess excellent communication skills, both written and verbal, can work as part of a team, as well as using your own initiative and have the ability to manage a varying workload, we would like to hear from you. 

If you would like to find out more about the role please contact Anwar Majothi, Complaints Manager via email: anwar.majothi@stockport.gov.uk or phone: 0161 474 3182 for an informal discussion about the role
 

 

 

 

Stockport Council – Valuing Diversity
 
 
Location
Fred Perry House
 
Complaints Service Support Officer
Apprentice Level 2 – National Minimum Wage
37 Hours, Full Time
Temporary, 2 years
Working from home / Fred Perry House
 
We are recruiting for the role of Complaints Service Support Officer to work alongside a team of officers within the newly established Complaints Service, which is responsible for handling statutory Adults and Children’s Social Care Complaints, Corporate Complaints, Schools Complaints and Ombudsman Complaints.

 

The post offers the opportunity of joining a successful and highly regarded service area and contribute to shaping the transformation of a centralised complaints team. 

 

You should ideally have experience of undertaking a variety of administrative tasks, including scanning, photocopying and printing. You should also be IT literate as you will be using a variety of software packages and possess good customer service skills, as you will be dealing with calls and correspondence from members of the public, as well as colleagues across the council.  

 

If you possess excellent communication skills, both written and verbal, can work as part of a team, as well as using your own initiative and have the ability to manage a varying workload, we would like to hear from you. 

If you would like to find out more about the role please contact Anwar Majothi, Complaints Manager via email: anwar.majothi@stockport.gov.uk or phone: 0161 474 3182 for an informal discussion about the role
 

 

 

 

Stockport Council – Valuing Diversity