SO1 £26,999 - £31,371
Temporary Contract
Full time 37 hours
Stopford House
The IT Service Desk is the initial point of contact for all customer’s IT requirements. We have a new role available managing the Incident Support Team.
This position is at the heart of the team and handles the queues and tickets from all support channels including phone, web portal and escalations from the 1st line team.
We are looking for someone with the following skills:
- Strong customer service skills
- Experience of managing a customer focussed support team
- Proven experience in multitasking and handling customer interactions.
- Working within agreed SLA’s
- Good understanding of IT operating systems (Windows 7 & 10)
- Experience of using the Microsoft office suite including Office 365
- Quick learner
- Flexible approach
Typical work and responsibilities of this role include:
- Managing ticket queues ensuring SLA compliance
- Logging and resolving tickets
- Root cause analysis
- Data analysis around team performance and ticketing trends
- Liaising with customers escalations and complaints
- Installation and configuration hardware
- Software incident troubleshooting
Information for Candidates:
Stockport Council - Valuing Diversity