Customer Service Officers - Contact Centre

Scale 4 – £18,870 to £20,541

37 hours per week. – 12 month temporary contract (initially)

A number of vacancies have arisen in the Contact Centre for Stockport Council to provide a competent, organised and professional first point of contact for customers accessing council services.

We are looking for motivated and enthusiastic individuals to join the Contact Centre.

Key activities include:

To act as first point of contact for council services

To accurately evaluate customer needs and respond appropriately, within agreed policies, guidelines and procedures.

To accurately update and maintain electronic records.

To ensure responses are delivered within performance standards.

Ideal Candidate:

You will require a commitment to providing a high standard of customer service, with strong organisation and interpersonal skills. You must be able to provide a professional service for the various requirements of the services of the contact centre.

You will require previous experience of dealing with customers, and be able to prioritise your own workload in a demanding environment. You will work as part of a team and therefore have the ability to build effective working relationships with colleagues.

Job Description and Person Specification

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