Business Support Officers – People Services
Full time 37 hours
12 month Fixed Term Contract. Contracts are reviewed at 10 months and may be extended
Stockport Council’s Business Support Service is looking to appoint a group of new Business Support Officers, to work alongside colleagues in our Adult's and Children’s Directorates, working with Social Workers, Health staff and partner organisations to provide professional administrative support.
We are looking to provide an excellent service to this new model of integrated working. To be successful in this role you will be a hard- working, well-organised administrator but you may also be interested in entering into the Social Care field and wish to gain more experience.
In this role you will be required to work flexibly to meet service needs. Key activities include:
• Receiving documentation, data and information; handling and processing sensitive and confidential information; and keeping information safe
• Organising and attending meetings, taking basic minutes and managing document distribution
• Telephone call handling and managing customer contact which will include signposting and directing enquiries
Ideal Candidate
You will have a commitment to providing a high standard of customer service, with strong organisational and interpersonal skills. You will be able to empathise and be sensitive to the needs of the people using our services. You will have previous experience of dealing with customers, able to prioritise your own workload and work to tight deadlines. You will work as part of a team and will therefore have the ability to build effective working relationships with colleagues.
You should be proficient in working with standard office IT applications including MS Office and with training be able to navigate in-house case management systems to retrieve and record information.
Candidate Information:
Job Description and Person Specification
Please note applications for this post will be scored on the basis of the ‘supporting information’ section so please ensure the information provided fully demonstrates how your skills and experience meet all the competencies listed as ‘essential’ on the Person Specification, providing examples. As a guide we would expect around 1500 words in this section.
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Interviews will take place in week commencing 10/9/18.
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